Let’s find the right next step.

Please contact us to request an eligible return within 3 days of delivery.

Items must be:

• Unused, unworn and unwashed.
• In their original condition, with all original tags attached.
• Returned with their original packaging and any included accessories.
• Accompanied by proof of purchase.

Please obtain approval and return instructions before sending an item back.

Try clothing on carefully and keep all tags attached.

For footwear, try your pair indoors on a clean, soft surface. Avoid outdoor wear, marks on the soles or damage to the shoe box.

Items must remain in their original condition to qualify for a standard return.

1. Visit our Contact Us page within the return request window.
2. Provide your order number, the email used at checkout and the item you wish to return.
3. Tell us the reason for your request and include photographs if there is an issue.
4. Wait for our approval and return instructions before shipping your parcel.

The return address will be provided with your instructions. Please do not use an address printed on the original parcel unless we confirm it.

If you’d like a different size, contact us within 3 days of delivery with your order number and preferred size.

Exchanges depend on return eligibility and stock availability. We’ll confirm whether a direct exchange is possible or explain the applicable return and reorder options.

Please check the product’s sizing information before choosing your replacement.

Standard returns are not accepted for:

• Items worn beyond a careful indoor try-on, washed or altered.
• Items damaged or mishandled after delivery.
• Items missing original tags, packaging or included accessories.
• Personalised items.
• Products clearly marked as final sale or non-returnable at the time of purchase.

If your item arrived damaged, defective or incorrect, please follow the separate process below.

Contact us within 7 days of delivery if your order arrives damaged, defective, incomplete or incorrect.

Please provide your order number, a brief description of the issue, and clear photographs of the item and packaging. Keep the original packaging until your request has been reviewed.

This reporting window is separate from the 3-day window for standard return requests. We’ll review the issue and confirm the appropriate next steps.

ATELIER NORTHVALE covers return shipping for approved damaged, defective or incorrect-item claims.

Customers are responsible for shipping costs on other approved returns. Please use a trackable shipping service and retain your shipping receipt until the return has been completed.

Pack items securely to protect them during transit. Footwear boxes should be placed inside an outer shipping package.

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may take additional time to display the funds.

Original shipping fees are non-refundable unless the issue was caused by ATELIER NORTHVALE.

Orders may be cancelled before processing begins. Contact us immediately if you need to request a cancellation.

Once an order has been fulfilled or shipped, it cannot be cancelled. Any subsequent return request will be subject to the applicable return conditions.