From our collection to your door.

ATELIER NORTHVALE currently ships within the United States. Enter your ZIP code and delivery address at checkout to see the shipping options available for your location.

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays begin processing on the next business day. Preparation may take longer during holidays or periods of high demand.

Most orders arrive within 7–15 business days after processing.

Processing and delivery are separate stages. Please allow time for both when planning your purchase.

Delivery times are estimates, rather than guaranteed arrival dates. Your destination, carrier delays, weather and public holidays may affect when your parcel arrives.

Shipping charges are calculated at checkout based on your delivery address and the available shipping method.

Any applicable free or discounted shipping offer will be reflected before you complete your purchase.

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

1. Copy the tracking number from your shipping email.
2. Visit our Order Status page.
3. Enter your tracking number and select Track parcel to view available updates on 17TRACK.

Please allow 24–48 hours after dispatch for the first tracking update to appear. Use your shipment tracking number, rather than your ATELIER NORTHVALE order number.

Please make sure your shipping address is complete and accurate before placing your order, including any apartment or unit number.

If you notice a mistake, contact us immediately with your order number and the correct address. Address changes cannot be guaranteed once processing begins.

An incorrect or incomplete address may result in delays, failed delivery or additional delivery charges.

Keep an eye on your tracking updates as your parcel approaches delivery. If the carrier provides delivery instructions or collection options, follow the details shown on its tracking page.

If a delivery attempt is unsuccessful, check the carrier’s notice for instructions on arranging another delivery or collecting your parcel.

If your order has not arrived within the estimated delivery period, check the latest tracking information and contact us with your order number. We’ll help investigate the shipment with the carrier.

If tracking shows your parcel as delivered but you cannot find it, check any designated safe place and with household members or building reception. If it is still missing, contact the carrier and our support team.

If your order arrives damaged, defective, incomplete or incorrect, contact us within 7 days of delivery.

Please include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the item and packaging.

Keep the original packaging until your request has been reviewed. For return eligibility and refund information, visit our Returns & Exchanges page.